Terms & Conditions of our Delivery & Erect Service

Home Delivery Information

Our inclusive delivery refers to deliveries within most of mainland UK (England) destinations. We do not do deliveries to the Channel Islands, Northern Ireland, Isle of Man, Isle of Wight, Orkney, Shetland or Scottish Isles. All prices on our site include standard delivery charge to the following postcodes. AL , B, BA, BB, BD, BH, BL, BN, BR, BS, CB, CH, CM, CO, CR, CT, CV, CW, DA, DE, DH, DL, DN, DY, E, EC, EN, FY, GL, GU, HA, HD, HG, HP, HU, HX, IG, IP, KT, L, LA, LE, LN, LS, LU,M, ME, MK, N, NE, NG, NN, NR, NW, OL, OX, PE, PO, PR, RG, RH, RM, S, SE, SG, SK,SL,SM, SN, SO, SP,SR, SS, ST, SW, TF, TN, TS, TW, UB, WA, WC, WD, WF, WN, WR, WS, WV, YO Please enquire if your postcode is not shown above (A delivery service may still be arranged) Whilst we agree to use all reasonable endeavours to ensure that delivery is made around the delivery time advertised, you will acknowledge that actual delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone numbers and e-mail address so we can notify you in the event of a delivery problem. If you are not going to be in to accept delivery and you wish the goods to be left please notify us before delivery or leave a signed note on your door to this effect. The note will be retrieved by the delivery driver and will be classed as proof of delivery. Please note that our standard delivery service is a one man delivery with a kerb side delivery only.


With certain products we offer an installation service, so long as you are within the postcode area as defined on the delivery page. To ensure that you receive the best of service, with care for your product, all installations are undertaken by experienced operatives who are familiar with the handling and construction of our products. All timber buildings whether pre-glazed or glazed upon site, have their glass or Perspex fitted in a 'dry' format, therefore without putty or sealants. 


Where an installation service is requested, the proposed item location should be firm and level, being of a paved or concrete base construction of no less than the plan size of the building itself. An appropriately solid foundation will support and increase the lifespan of your building. Upon smaller timber buildings, the use of 3"x3" (75 x 75mm) pressure treated timber floor bearers at 18" to 2' centres upon solid, level ground may be satisfactory, but this means of support should not be considered equal to a good base. The location for the installation should have good and unrestricted access, providing clear external pedestrian access (not height or turn limited) to allow the transfer of large sections. Ensure unobstructed access is provided all around the proposed site, no trees or branches should be overhanging the working space. It is the customer’s responsibility to ensure full access is available for the building sections, so to avoid any abortive delivery or erection changes, therefore please check the access available. If you have any access doubts or concerns, please contact us prior to order for advice. If on arrival, any of the above requirements have not been adhered to, we have the right to abort the installation. The customer will become liable for the installation charge for this visit. The product will be left on site and an additional installation fee will be charged should you require us to return. 

When the Delivery arrives 

Delivery will be deemed as successfully made once the product has arrived at the address specified so long as the product has been signed for or a signed note by the buyer has been left to say that the goods can be left unsigned for. Where goods are required to be signed for, these must be signed for by an adult aged 18 years or more. Products will be deemed your responsibility once they have been received by you, your agent or the intended recipient or a signed note has been left indicating that delivery can be left unattended. Any loss or damage to the products shall then be at your own risk. Please note if access for delivery is restricted please ensure that you inform us when placing your order or in all circumstances prior to dispatch. Failure to do so will result in the delivery being treated as a failed delivery if access is unavailable and may result in a re-delivery charge being applied.